A Note from Luffees
At Luffees, we believe people deserve to understand what happens to their information when they visit a website or make a purchase. This Privacy Policy explains how we collect, use, store, and share information in a clear and straightforward way. It is written for visitors in Hong Kong and aligns with the Personal Data (Privacy) Ordinance (PDPO).
If you ever feel unsure or simply want clarification, you can reach us at info@luffees.com.
What Information We Collect
When you interact with our website, we may collect information that helps us operate smoothly. This can include your name, email address, contact number, delivery details, and messages you choose to send us. We may also gather technical details such as device type, browser details, and general usage patterns through cookies or similar tools.
We only collect information that has a clear purpose connected to our business activities.
How We Use Your Information
The information we collect is used to:
Types Of Cookies We Use and Why
Process and deliver orders
Respond to inquiries or messages
Improve how our website functions
Maintain internal records
Meet legal or regulatory obligations in Hong Kong
We do not use your information in ways that are unrelated to the reason it was provided.
Legal Basis and PDPO Compliance
Under the PDPO, personal data must be collected fairly and used for a lawful purpose. Luffees follows the data protection principles set out in the PDPO, including transparency, purpose limitation, and security. Where consent is required, we obtain it in a clear manner, and you may withdraw it as permitted by law.
Sharing of Information
We do not sell personal information. We may share limited data with service providers who assist with website operations, deliveries, or technical support. These parties are expected to handle information responsibly and only for agreed purposes. Information may also be disclosed if required by law or a valid request from authorities in Hong Kong.
Data Retention
We keep personal information only for as long as it is needed to fulfill the purpose for which it was collected or to meet legal obligations. Once it is no longer required, it is securely deleted or anonymized.
Security Measures
We take reasonable steps to protect information from unauthorized access, misuse, or loss. While no online system can be guaranteed as completely secure, we work to reduce risks through appropriate technical and organizational measures.
Your Rights Under Hong Kong Law
As a data subject under the PDPO, you have the right to request access to your personal data and to ask for corrections if it is inaccurate. Requests can be made by contacting us using the details below, and we will respond within a reasonable time.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies separately.
How to Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
Luffees
Email: info@luffees.com
This Privacy Policy is intended to be transparent, respectful, and easy to read, reflecting our approach to handling personal information responsibly within Hong Kong.