Welcome to Luffees
These Terms and Conditions explain how our website works, what you can expect from Luffees, and what we ask from anyone who visits or places an order with us. They are written for users in Hong Kong and reflect applicable local laws, including the Personal Data (Privacy) Ordinance (PDPO). By using our website, you agree to these terms.
If anything, here feels unclear, you can always reach us at info@luffees.com.
About Our Website
Luffees offers decorative items intended for personal and interior use. All content on this website, including images, text, and layout, is provided for general information and shopping purposes. We may update or adjust the website at any time without notice to reflect changes in products, availability, or operations.
Eligibility and Use
By using this website, you confirm that you are legally able to enter into a binding agreement under Hong Kong law. You agree to use the website in a lawful and respectful way and not to engage in activities that could disrupt its operation or misuse its content.
Orders and Availability
All orders placed through the website are subject to acceptance and item availability. We reserve the right to decline or cancel an order where necessary, including situations involving inaccurate information, stock limitations, or operational issues. If an order cannot be fulfilled, we will communicate this clearly.
Payment Method
Luffees accepts Cash on Delivery as the only method at the time an order is received. Customers are expected to provide the full amount upon delivery. We do not support any other form of transaction for completed orders.
Returns and Refunds
Returns and refunds are handled in line with our separate Return or Refund Policy. Where a refund is approved, it will be issued only through bank transfer to the account details provided by the customer. No other refund channel is supported. Please review the dedicated policy for full details on eligibility and process.
Delivery and Risk
Delivery timelines shared on the website are estimates. While we work to ensure smooth delivery, delays may occur due to factors outside our control. Responsibility for items transfers to the customer once delivery is completed.
Personal Data and PDPO Compliance
Any personal data collected through this website is handled in accordance with the PDPO. Information is collected fairly, used for clear purposes, and stored only for as long as needed. We take reasonable steps to protect personal data and respect the rights of individuals to access and correct their information. More details can be found in our Privacy Policy.
Intellectual Property
All website content, including product images, written material, and branding elements, belongs to Luffees unless otherwise stated. Content may not be copied, reused, or distributed without written permission.
Limitation of Responsibility
While we aim to keep information accurate and current, the website is provided on an “as available” basis. To the extent permitted by Hong Kong law, Luffees is not responsible for indirect or unexpected loss arising from the use of this website or purchased items.
External Links
Our website may include links to third-party websites. These links are provided for convenience only. We are not responsible for the content, terms, or practices of external sites.
Changes to These Terms
We may revise these Terms and Conditions from time to time. Updated versions will be posted on the website and will apply from the moment they appear online.
Governing Law
These Terms and Conditions are governed by the laws of Hong Kong. Any disputes will be subject to the jurisdiction of Hong Kong courts.
Contact Details
For questions about these Terms and Conditions, please contact:
Luffees
Email: info@luffees.com
These Terms and Conditions are intended to be clear, balanced, and approachable, reflecting how Luffees conducts its business with transparency and respect.